UTILITY
MANAGEMENT
SOLUTIONS

SEAMLESS COST-EFFECTIVE INTEGRATION

ABOUT

ICR Utility Management specialises in utility management services. Our Head Office is located in Port Elizabeth, with services rendered nationwide.

ICR Utility Management offers tailor made utility management solutions that include traditional and modern service packages. ICR Utility Management realizes that utilities have become a crucial contributor to a building’s performance. We have made it our game to provide a professional service to Landlords, Property Managers and Tenants in all property sectors across South Africa including Industrial, Commercial, Retail and Residential.

Billing and reporting information is generated in a specialised software environment. Our services include metering, technical support, local supply authority assistance and maintenance.

Vision: Excellence through innovation and creativity
Mission: To provide all business and government departments with excellent service to maximize the potential of their energy and utility resources

INDUSTRIAL

ICR Utility Management provides utility management solutions to the industrial sector.

COMMERCIAL

ICR Utility Management manages all types of commercial buildings, from single tenanted premises up to multi tenanted buildings. ICR offers tailor made solutions customised to the building environment as well as to the landlords, property managers and tenants needs.

RETAIL

ICR Utility Management has the capability to manage small, medium and large shopping centers. Our utility infrastructure enables us to manage a multitude of meters and tenants. Our billing system ensure accuracy and dependability for landlords, property managers and tenants.

OUR BUSINESS FOCUS

Utility management
Utility billing and reporting
Smart metering
Prepaid metering
Solar
Generator
Inverter
Council audits
Water leak rebates
Tariff analysis
Technical services and maintenance
Infrared scanning
COC’s

OUR
BUSINESS
FOCUS

Utility Solutions

Date & time intervals of usage
Multiple tariff application on your usage
Billing information
Consumption profiles

Advanced Smart Metering

Smart water solutions
Smart electricity solutions
Live meter data
Enable effective energy management
Instant notifications

SERVICES

Utility Management has become more than just reading electrical and water meters on a monthly basis. ICR Utility Management has positioned itself as a Utility Management company that can offer the entire spectrum of utility management services from conventional metering to modern smart metering solutions. Daily operations and solutions are the driving forces behind accurate billing and reporting of utility consumption information generated in our specialised software environment.

The utility management offering can be custom designed according to the clients requirements.

Our utility services include:

REVENUE
ENHANCEMENT

The methodology adopted by ICR Utility Management consists of full utility management on behalf of the Landlords and or Property Managers which includes billing , credit control, consumer movements, auditing of local supply authority and dedicated customer services.

FEE BASED

This model is structured and designed for the end-user with existing infrastructure such as property managers , administrators, utility management companies and local supply authorities. This service includes billing , consumer movements, auditing of local supply authority and dedicated customer services.

PREPAID

ICR Utility Management prepaid solution is available to Residential and Commercial consumers, through various channels.

SMART
METERING

Smart meters have the ability to continuously measure, save and transmit live data. By using smart meter technology, ICR can offer online real time data that can be used for energy saving initiatives. Smart meters in conjunction with the relevant communication can provide detailed information on electricity supply such as date, time, tariff, total billing and energy consumption.

Hardware options:

Electricity meters:

Single Phase meter
Three Phase meter
5A CT meter

Water meters

Hot water meter
Cold water meter
Bulk water meter

Smart metering includes:

Smart meters
Online communication device
2-way network communication between hosting servers and smart platform
Meter data management system
Generator
Solar
Inverter

CUSTOMER SERVICE PORTAL

We offer an online portal where clients can view their buildings utility performance as well as current and historic transactions. The web-enabled portal provides easy access to your processed utilities and energy management information. Approved users of the relevant properties can view listed information, consumption data and billing data on the customer service portal.

AUDITING SERVICES

ICR Utility Management provides a professional auditing service on all utility accounts, this services includes all local supply authorities and existing tenant accounts.

TECHNICAL SERVICES

ICR Utility Management offers a technical division within the company that add value above and beyond general utility management. The department has highly experienced electrical engineers, skilled technicians and qualified electricians. Our technical services include monthly electrical and water maintenance and reticulation, inspections, generator maintenance to all Landlords, Property Managers and Tenants in all property sectors across South Africa.

Technical Services:

Electrical installations
Water meter installations
Electrical reticulation, and auditing
Water reticulation
Meter accuracy verification
CT verification
Meter allocation and status
Generator installations and maintenance – Solar & Inverter
Certificate of Compliance (COC)
Infra-red scanning
Detailed reports

MAINTENANCE SERVICES

We have found that the majority of our clients need monthly electrical and water maintenance on their buildings. This adds tremendous value to our service as preventative maintenance ensures unnecessary future expenditure. This service is available to all property sectors.

Maintenance includes:

Thermal imaging for preventative maintenance
COC’s
Generators
Lighting
Major breakdowns i.e electrical cable malfunctions
Normal electrical breakdowns i.e plugs and lights not working

Emergency Maintenance Includes:

Continuous power failures
Distribution board failures

QUALITY CONTROL PROCEDURES

All projects will be executed and completed by qualified personnel in accordance with the electrical installation rules and regulations, as well as in accordance with SANS 10142 ammendment 8, read in conjunction with ISO 9001:2000 as revised in 2008.

A SINGLE SIMPLIFIED SOLUTION FOR BUSINESSES

APPLICATION FORMS

FAQ

GENERAL

What must I do when I vacate my premises?
You need to complete a vacating form 14 days prior to vacating the leased premises. Clearly
state the termination date and submit to our office. This form is available online on our
website.

Under which circumstances may ICR Utility Management disconnect your electricity supply?

Failure to complete and submit an application form
Failure to settle the risk deposit in full
Failure to settle utility account in full, on or before the due date
Tampering with metered supply

PAYMENTS

When is my account due for payment?

On the 18th of each month
Any payment made on the due date may only reflect after two working days
Confirm payment by sending proof of payment to accounts@icrutility.co.za
Interest will be levied on overdue accounts
An administration charge will be levied for incorrect electronic reference
number used

DEPOSIT

Do I need to pay a risk deposit and why ?
Yes, Utility charges are levied in arrears; therefore, a risk deposit is payable before connection of the utility supply.

Deposits will be revised annually

When will my deposit be refunded?
The deposit will appropriate against the final account, and the balance will be refunded within 45 working days. Banking details must be confirmed in writing on the vacating form.

PREPAID - TRADITIONAL

Where can I buy prepaid?
Prepaid electricity can be purchased from terminals at a range of vending points including but
not limited to:

Garages
Pick n Pay
Shoprite Checkers
ATM’s
Registration: www.paycity.co.za

Kindly contact our offices for your nearest vendor.

TARIFFS

Tariff structures in accordance with the local supply authority, as approved by the Regulatory Authority.

TRADE EFFLUENT

Trade effluent is any effluent that is produced from a process or activity undertaken at premises that are used to carry out a trade or industry. However, it does not include domestic sewage, for example, used water from hand washing and flushing toilets. Trade effluent is produced from the manufacturing processes associated with many everyday items and through activities that many of us enjoy. These include:

Food and drink production
Chemical manufacturing
Engineering
Swimming pools and leisure centers
Laundries
Vehicle washing

DEFINITIONS

kWh
A kilowatt-hour is equal to the amount of energy used by a load of one kilowatt over a period of one hour. Energy delivered by electric utility service providers is usually expressed and charged for in kilowatt hours.

Maximum Demand -(measured in kVA)
Kilovolt ampere is a unit of electrical power in AC circuit equal to the power dissipated when 1 volt produces a current of 1 ampere. A maximum demand tariff shall be applicable to the consumer with supply capacities exceeding a specific maximum kVA (e.g. 100kVA) as determined by local supply authority.

Local Supply Authority
A regional government organization responsible for delivery and management of utility services i.e. council or municipality.

Energy Charge
A fixed time and or seasonally differentiated charged linked to each kWh (unit of energy) consumed.

Service Charge
A fixed charge payable per premises every month whether electricity is consumed or not, and which forms part of the supply authority tariff structure.

Network Charge
A fixed charge payable per premises every month whether electricity is consumed or not.

Basic Charge
A fixed monthly charge payable whether electricity is consumed or not. It is determined by the rating of the consumers’ incoming breaker, which forms part of the supply authority tariff structure.

Reactive Energy Charge
This charge is applicable to time-of-use and is levied on every kVAR which is registered in excess of 30% of the kWh supplied during the specific period of the month.

Experts in measuring and
managing all your utilities.

CONTACT US

Reg No: 2004/013088/07
Vat No: 4650221353

BBEEE Certificate

UTILITY
MANAGEMENT
SOLUTIONS